Gottlich Concepts LLC delivers 24/7 bilingual telematics customer support, account management, and onboarding services — so you can scale without hiring.
Every growing telematics company in the GCC hits the same wall. Here's what we see every day.
A critical vehicle goes offline at 2am. Your client can't reach anyone. By morning, the relationship is damaged — and sometimes, so is the renewal.
Hiring, training, and retaining a dedicated support team in Dubai or Riyadh costs 3–4x what it should. And you're still not getting 24/7 coverage.
You win 10 new accounts. Your support queue doubles overnight. Your small team gets stretched thin, quality drops, and you start losing the accounts you just won.
Fleet drivers, dispatchers, and managers across the GCC expect to be supported in Arabic. Finding bilingual technical telematics agents locally is genuinely hard.
Clients who struggle to use your platform in the first 60 days are 4x more likely to cancel at renewal. Most companies don't discover this until it's too late.
With your team focused on delivery, no one is tracking renewal dates, flagging at-risk accounts, or making the QBR calls that keep clients from quietly leaving.
Choose the service that fits your current need — or bundle all three for the complete outsourced team experience.
Your clients have issues at all hours — hardware faults, platform questions, connectivity drops. Our telematics-trained team handles it all, in Arabic and English, around the clock. No generalist BPOs. No ramp-up time. Pure domain expertise, immediately.
Platform coverage: Geotab / MyGeotab, Uffizio GPS WatchR, Wialon, Navixy, Webfleet, ZenduONE, and more.
Retention is where profit is made. We act as a dedicated account management arm for your business — proactively managing renewals, running QBRs, identifying upsell opportunities, and keeping your clients engaged long before renewal season arrives.
Renewals Due — Next 90 Days
3 accounts · AED 180K ARR
The fastest way to reduce churn is to make sure clients actually use your product well from day one. We handle the entire new client journey — from hardware coordination and platform setup, to live training sessions delivered in Arabic and English, to go-live support and hypercare.
System access, platform config, welcome pack sent to client
Admin training session (EN/AR) — platform, reports, alerts
Driver/dispatcher training, go-live, hypercare begins
30-day review, CSAT survey, knowledge base delivered
These are the results our clients experience within the first 6 months of working with us. Not projections — outcomes.
See Results for Yourself →We were losing renewal conversations because our support quality was inconsistent. Within 3 months of working with Gottlich, our CSAT jumped 18 points and we closed two upsells we would have missed entirely.
Our biggest problem was Arabic support — 70% of our end users speak Arabic and we couldn't staff it. Gottlich solved that on day one. The quality of their technical knowledge on our platform honestly surprised us.
The onboarding program they built for our new clients reduced our time-to-first-value from 6 weeks to 12 days. Churn in the first 90 days is now practically zero. That alone paid for 6 months of their contract.
No generic BPO agents reading from a script. Our team is trained and certified on the platforms your clients actually use — we hit the ground running from day one.
All packages include bilingual Arabic & English support, SLA reporting, and a dedicated point of contact.
Need a custom plan for multiple regions or high-volume accounts? Talk to us — we'll build something that fits.
No lengthy procurement process. No complex integration projects. We fit around your existing operations.
No commitment. No setup fees. We deliver the full service for 30 days — so you can judge quality for yourself before signing anything.